FAQs
Frequently Asked Questions
General
We offer a variety of cleaning services such as one-time cleaning, recurring service, deep house cleaning service, and move cleaning. Contact us for more info or visit our services pages.
Booking a cleaning is easy, just give us a call or fill out a free quote form and we'll reach out to you within 24 hours to schedule you in.
Our morning cleans start between 8-8:30am and our afternoon cleans typically start between 12-1pm.
Please pick up as much as possible before your cleaning technician arrives. It helps to declutter countertops in the kitchen and bathrooms, especially, so we can focus more time on "cleaning" rather than "tidying up." Picking up and putting away toys, clothing and trash is appreciated.
Policies & more
Payment for first-time cleans is due in full prior to the date of the clean. Recurring cleaning payments can be made with a card on file which is charged on the day of the clean, or by check, which our technicians will pick up at the start of the clean.
At least 48 business hours’ notice (excluding weekends) is required to cancel and/or skip your scheduled cleaning. We adhere strictly to this policy to prevent lost wages for your cleaning technician. If a cleaning appointment is canceled less than 48 hours in advance, a 50% rate of service is charged based on the rate of your scheduled service.
Cancellations/skips, in addition to you as the customer canceling/skipping, include:
- Unable to gain access to enter home
- Payment failing
- No running water
- No electricity
Cancellations/skips of weekly, bi-weekly and monthly services are subject to an additional fee added to the following cleaning service:
- Weekly: $20.00
- Bi-weekly: $40.00
- Monthly: 50% increase for next monthly clean
Contact our office within 24 business hours and we'll send a technician back out to re-do the areas that were missed or not done to your satisfaction. We have a 100% satisfaction guarantee - if you're not happy, we're not happy!
Contact our office and we'll send you a new authorization form via a secure connection.